Managed service providers (MSPs) are in the limelight for helping businesses cope with the challenges of the pandemic over the past year and a half. With the transition to remote work putting many small and medium-sized companies in a tight spot, MSPs worked around the clock to make this transition as smooth as possible for their clients.

Managed service providers either take over their clients’ entire IT operations or select IT or business functions, and oversee their smooth functioning on a day-to-day basis in exchange for a fee. Companies, for their part, turn to managed service providers to manage functions they aren’t staffed to support. Many small businesses, like doctor’s offices and local gyms, for example, have no IT staff on the payroll.

What Are Managed Services?

A managed service is any business function that an MSP manages and executes for its customers. It is often a non-revenue generating function of an organization that runs in the background, such as workforce management, payroll, IT management, etc.

But more often than not, when we talk about managed services, we usually mean managed IT services. After all, IT infrastructure is the backbone of any organization, big or small. Administering an internal IT environment is not only costly but also a time-consuming job. It involves finding the right talent and regularly investing in tools and services to deliver and manage IT services.

MSPs remotely monitor and manage a company’s IT infrastructure, usually for a monthly subscription fee. Depending on the customer’s requirements, managed service providers can either oversee a single IT function, like network monitoring or cybersecurity, or oversee the entire IT environment. Think hardware, software, networks, communications systems, cybersecurity, help desk, problem resolution and even strategic planning for the future.

How our MDM transform your business

MDM Implementation

Our highly unified solution catalogs all the master data assets and integrates all the disparate data sources in a single place. We stand flexible in implementing the MDM solution as per the client's need. Registry style, consolidation style, coexistence style, and centralized style are the strategies we successfully execute to maximize the chances of project realization.

MDM Migration

We help our clients migrate from a legacy MDM to a cloud-native multidomain MDM. The transition not only improves business agility but also lowers the total cost of ownership. Our team of experts connects master data to every cloud-enabled critical system and delivers omnichannel customer experiences. We have remarkably empowered our associates to adapt to the changing digital future.

MDM Upgrades

Our consultants create a personalized upgrade plan and ensure that customers stay tuned with the latest version of the software and achieve better business harmonization. The holistic approach of analyzing the client's existing environment and implementing the best practices of system upgrading guarantees a smooth and on-time completion of the project.